Delivery Information

Where can we deliver, and how much does it cost?

UK: Parcelforce 48 hour delivery service (24 hour/Saturday morning by request). Delivery charges are for up to 5 pairs to one address.  6 pairs or more are carriage free. The following delivery charges apply:

Most UK postcodes (See exceptions)

£7.40

24 hour delivery (on request, and excluding postcodes below)

£10.00

Exception postcodes: IV; HS; KA27-28; PA20-49; PA66-78; PH17-26; PH30-44; ZE; BT; IM; TR21-25

£11.95

Saturday morning

Contact the factory for a quote

 

BFPO, Europe and rest of the World: We can deliver to most countries in the world; costs and timescales vary.

BFPO

£11.50

European and International delivery

Contact the factory for a quote

 

How long will my order take?

Approximate timescales provided are a guideline – factors such as production capacity, materials availability etc can affect anticipated despatch dates.  Check with the factory for the most up to date estimate.

Ex-Stock – i.e. a ‘standard’ boot that we hold stock of in one or more widths

In stock – 3-5 days

Out of stock – 2-4 weeks

Made to order – i.e. any boot (or width) that is not held in stock, and is specially made on receipt of order, including custom orders, excluding made to measure

8-16 weeks – an order confirmation will be given, or posted to you when you order, which includes an anticipated delivery timescale

 

What happens if I’m not in when my order arrives?

The driver will put a card through your door to let you know they have tried to deliver.  They will take the parcel to the nearest Royal Mail Depot, where you can collect it, or arrange to have the parcel redelivered.

 

 

Returns/Exchanges

What is your returns policy?

The foregoing does not affect your statutory consumer rights

Can I send the boots back if I change my mind, or if I decide they are not suitable, or don’t fit?

As long as boots have not been worn outside, and are still in absolute new condition, with all packaging, we will exchange, credit, or refund.  Please note exceptions are ‘non-standard’ boots that have been specially made to customer requirements – separate terms and conditions apply, and must be read, accepted and signed prior to order being processed – see ‘non-standard boot terms and conditions’.

How long will an exchange take?

Between 48 hours and 4 weeks, subject to stock availability.  We advise availability and timescales at the time of exchange.