This website is owned and operated by Altberg and is made available on the following terms and conditions. By using the website you accept these terms and conditions, which shall be interpreted according to the laws of England.
Online & Mail Order T&C's
Boots must be returned in absolute brand new condition ready to go back into stock. If boots are not in absolute brand new condition, complete with packaging, labels, etc. then credit, exchange, or full refund may not be possible. NOTE: this doesn't just mean not wearing then outside - if the boots are worn too long inside then they will show signs of leather creasing and wear.
Altberg do not refund postage on boots returned for fit or suitability and the customer is responsible for the return costs of the boots to the factory for exchange, credit or refund. Altberg do a reduced postage rate for exchange boots sent back out to the customer (where return is for fit or suitability).
On non-standard boots made to a customer's specific requirements boots will usually be non-refundable for fit or suitability. This clause relates to made to measure, custom fitting, custom made or any boots using non-standard, materials or designs not forming part of the current product range. If you have any doubt, please discuss this with the Altberg boot fitters before placing an order.
Limitation of Liability
The material contained on the website has been prepared for the sole purpose of providing general information about Altberg®.
Whilst Altberg have taken reasonable care in the preparation of the content of the website, no representation or warranties, expressed or implied is made as to the accuracy and or completeness. Altberg shall accept no liability for its content and or any reliance placed thereon.
Altberg shall not be liable for any direct, indirect or consequential loss which arises from or out of the use of any material contained on or referred to in the website and liability is hereby disclaimed to the fullest extent permissible by law.
Altberg may make changes to materials, or products described therein, at any time without notice.
Hyperlinks
Altbergs website has several hyperlinks. When you follow a hyperlink to another site, you are no longer on ‘our’ site and are subject to the privacy of the new site owners.
Privacy policy
Our privacy policy and cookie information is available here.
Returns Policy
- Do not wear boots outside until you are happy with the fit.
- We are happy to exchange sizes, credit or refund, but only if boots are in absolute new condition complete with all packaging.
- Please note—on boots returned for reasons of fit or suitability postage is non-refundable.
- Any remedial work to bring boots back to new condition will be charged for.
- The foregoing does not affect your statutory consumer rights.